SolidCAM Customer Ratings

Tim Mika was very prompt and super friendly. We worked together to quickly resolve the problem I was having. I am impressed with the service I have received from everyone at SolidCAM.

My experience with Kevin Rankl this morning was amazing. He helped me on ever question I had and went even further to fix issues with my software and computer. Very friendly and easy to talk with. Great job

Knowledgeable, accurate and beyond a pleasure to work with.

Fast, Easy and Simple

mark was excellent in showing the software and I-Machining

great experience, in fact so good that we’ve been running this machine with very little knowledge of solidcam.

Kevin Rankl is super helpful and took the time to review my program. Also enjoy his teaching style on SolidCAM’s YouTube channel. Every experience with SolidCAM so has been positive and this is one of the reasons Altec chose SolidCAM.

Kevin got me squared away so fast. Was having issues after downloading SolidCAM 2020. He reinstalled correctly for me and optimized my graphics card. You guys really do the best for customer support. I need to help out more with our partnership!

We were upgrading to SolidWorks2020 and SolidCam2020 over the weekend and ran into issues with both software programs. It being the weekend, SolidWorks did not replay to our PDM support issues. But we did figure it out after a while, them had a different issue with SolidCam needing a new license for 2020. I sent in a ticket but did not expect a replay during the weekend. But to my surprise we received our new license and were up and running the same day. Thank you for your support SolidCam.

As usual the issue i was having was solved quickly and professionally. 5 minutes or less is usually all it takes to get the problem solved and on my way. Or, i could have spent a couple hours trying to figure it out on my own.

Paul was great! He was able to answer all of my questions and get our software up and running again. Paul was very professional and it was great working with him while sorting through the issues I was having.

I worked with Paul Johnson to install InventorCam 2020. I was having an error occur during the install. Paul was able to work with me to find the problem and get the software downloaded. I really appreciate the help.

Paul was very efficient and extremely helpful. And friendly to boot. He went over the top answering my immediate questions and set me up for success in the future.

Powerful program. Jake and I are just getting started, but i think SolidCAM has what we need.

Tim was a great help – he took the time to attach a link to the install guide. He also took the time to screen shot a picture of the install process which helped me through an update that I was doing. I do not have a background in computers, and this was very helpful and I appreciated that he took the extra time to do this for me.

Kevin was prompt and friendly in responding to my request for help with a 30 day license. I could not have asked for better service. He fully addressed my issue.

I have been using SolidCAM in a very limited capacity for a few years on an in-house made 2.5-axis CNC machine. Our company recently (Feb, 2020) upgraded us big-time to a 5-axis Thermwood router, and at first I was a bit intimidated to program it. Since we’ve been working from home for the past month or so I have been digging deeper into the wide range of resources you all have made available to us in these uncertain times. I recently earned my CSCA and plan on working on my CSCP going forward. In addition to the training materials you have offered up I have found the live webinars very helpful. I have been a regular attendee of the daily SolidCAM Live webinars with Mark and Kevin and they have really helped me understand the program at a much deeper level and offered up a forum that makes me feel comfortable asking all types questions, no question is too basic. I have had all my questions answered, and learned some really neat stuff along the way, which I will definitely be adding...

Mark was very helpful. He took all the time I needed answered all my questions. Looking forward to doing business with Solid Cam for A long time.

Excellent

Great, Paul cleared my problem and taught me how to solve this problem the next time

Great experience and support! Above and beyond. Tim Mika does a fantastic job and is always ready to help and wont give up. Need more people like him and he needs a raise for sure

Mark is an excellent SolidCam coach. I just completed my first one-hour session with him, and I’m very pleased. He walked me through basic rotary fourth axis setup in a clear, logical manner. He was very helpful in more deeply explaining basic functions. By the end of the one-hour session, I felt much more comfortable with several basic SolidCam skills. I’m looking forward to our next session.

Very satisfied wit the customer service provided. Mr. Tim Mika always helped me when I needed and guided me either over the phone or conference call. If there is someone deserving of a bonus, Mr Tim is it. Thank you for all your help.

Solidcam is part of my everyday routine with programming. It makes my life easier and fun with all the different ways of using the software.

Good software. I have little experience programming from software. Most of my programming was done at the machine. KevCam classes on YouTube made it easy to learn. Solidworks integration is a bonus. Customer service is eager to help though the issues I’ve run into. Biggest downside I’ve seen is that the software can be buggy.