SolidCAM Customer Ratings

Great customer service, always there to help me out. 10/10

Excellent. Paul is always my go to guy. Very knowledgeable and very patient when dealing with customers.

Paul’s help and tips with the new SP4 release was greatly appreciated. A+

Paul was very knowledgeable and willing to get the problems solved. I can now get back to programming!

Paul went above and beyond my expectations. My meeting with Paul was very helpful and very appreciated!!! +++++

Tim reached out to me within 5 minutes of submitting a helpdesk ticket. As he assisted me in resolving my issue, he also provided background information of what is occurring during each step of the resolution. He was polite, professional, and knowledgeable. If there are any other future issues, I hope Tim is available to assist me.

Excellent customer service, out of all of my subscriptions Solicam customer service has been by far the best. Please keep up the great support! As always your help is much appreciated.

Kevin called back in minutes and helped me recover the majority of my self-inflicted loss of work.

I have been using SolidCam for 7 years now and I can say without a doubt that SolidCam has the best support techs in the world. I have never had a problem that they could or didn’t fix in a 24 hour period. I all most all the cases I opened a tech contacted me with in the hour. Keep up the good work!

Needed help with a couple of post issues and also tool path issues. The Support I received today was extremely helpful. In my prior experiences with other CAM Software such as GibbsCam and MasterCam, Solidworks Customer Support is on another level. All of my issues were handled in a timely manner. Will definitely reach out if I have any other issues in the future.

Great knowledgable service as always.

Great experience. Great service. Real Pro.

Excellant help, Thanks

Everyone at tech support has been super helpful!

SolidCAM has been one of the best things to add to our classes. It integrates into Solidworks allowing students to go from design to programming with a simple click of a tab. So many videos on how to use the software. Customer support has been awesome with handling any issues with me being a teacher and not being my trade.

Excellent experience! Thanks to Kevin for the help with the install!

I just wanted to put it out there how much help Eric Middleby has been in my learning the Solidcam Toolkit. He has been more then helpful and has gone above and beyond what was ask of him. Dealing with support teams can be a difficult and trying at times but Eric has been just the opposite and made the experience a pleasure and very beneficial . Same goes for dealing with Greg Payton while generating our Citizen swiss posts. Thank you Solidcam for your support team.

Fixed a lot of confusion and helped out big time……… THANKS!!

We have been working with support to fix some issues with our Swiss machine. They have been a great help with any questions we’ve had with some programming issues with it. Also they have been very helpful with post edits and returning edits back in a very timely manner. They are always friendly and happy to help. Thanks

Paul Johnson was great! He was very helpful and install went smoothly!

Paul Johnson & Josh Schmidt were excellent in helping me out with my Network Licensing issues. They were very detailed and quick to see what needed to be done on their end and what I needed in order to set up the Network Licensing. They helped me identify the server which the Network License was on. I have to say SolidCam technical support is by far the best I’ve dealt with working in IT. I have not had the same experience with MasterCam, overall I want to say Thank you to SolidCam Technical Support 10/10.

Your prompt response much appreciated.

Support has been amazing! I have had many sessions of needing help and everyone has been very helpful and patient. Josh Schmidt and Scott have been the best of the group. thanks to everyone!