SolidCAM Customer Ratings

Top rate support, from post processor modifications to technical questions in toolpath

Software Pros: Started using the SolidCAM in the latter part of 2015 and would not switch back to the previous well known cam system. Currently learning the details of imachining. 3dimachining is quick to use and works for most materials without tweaking. 2dimachining has an odd flow but, for the most part, have come to a consistent method to produce desired results. Areas for improvement: 2dimachining could should see the remaining stock from a 3dimachining. Add a variable for the quality of the machine tool to imachining. Post a workaround video/steps for bugs, such as, the Tapered thread mill for customers on subscription only to view. Give the user the option to customize the layout and order of the cam tree. Make the time on the cam tree always on when selected in the tree without having to check the box to refresh. Post the correct time for a 4th axis operation in the cam tree without having to use host verify to know the time. Support Everyone works to solve the customer’s...

Comme toujours… Facile et rapide, Suite à un crache de SolidWorks j’ai dû procéder à une réinstallation complète, et bien sûr aussi réinstaller SolidCAM, J’ai contacté le service de soutiens technique et le problème a été règle en moins d’une heure, (et ce en comptant le download) De plus on en a profité pour mettre à jour SolidCAM…Rapidement tout est fonctionnel sans que j’ai perdu aucune information… settings, librairies d’outils… tout est la comme avant !!! SERVICE EXCELLENT

I have always found the SolidCAM team to be professional and knowledgeable, going above and beyond expectations to help me with any issues.

I received an hour of training from Mark in April 19th. It was very productive and helped answer more questions than I knew to ask. I would encourage anyone to take advantage of the training when possible.

Everyone at SolidCAM Technical Support has been AMAZING!! Every time I have any questions or trouble they not only get it solved, they also go above and beyond and offer advice and help to make my experience at the user level easier. Paul, Kevin, Eric, Greg, and Jestin are truly top notch in every way. Not that an end user wants to have to make technical support calls, but when I do have to I actually look forward to talking to them and learning from them. They have made me a better programmer over the last couple years simply by spending and extra minute or two explaining whatever it is that makes my life and job easier. Thanks so much. GREAT TEAM!!!

I am brand new to the machining world, and within 3 months I was running programs on a machine, thanks in HUGE part to SolidCAM. They’re customer service is second to none, and the software is incredibly easy to learn and understand. In particular, Zac Prater has been incredibly helpful when it comes to post work that I have needed. Any time I have an issue, I can be on the phone with a customer service rep within seconds, and they’ve solved my problems every time. I would recommend SolidCAM to anyone in the machining industry.

Awesome!!! Could not ask for better support at all!

Always quick to help and get issues resolved fast

Solidcam as a company is exceptional in their customer service and sales teams and I have never received as much attention and support from a CAM software company as Solidcam! The software is beyond exceptional and is so intuitive and everything makes sense that I actually enjoy sitting down and programming a part again and after 20 years that pretty amazing! What you see on the screen is what you get at your machine and I can’t say that any other CAM software I have used in the past has been this excellent!

I can’t say enough about how helpful your support staff is, it’s very refreshing to deal with the high quality of customer service that you provide. I can already tell we made a great choice buying you software.

Quick, concise service from Kevin Rankl.

The ability to call and have any programming or post issue resolved immediately makes the world of difference. Service side is top notch.

Love the software! It’s so powerful, like trying to tame a wild tiger!! The posts are great! I have vetted 4 other software’s before this purchase. The sales, training and tech support are far above the rest when it came to calling in with an issue. I have not had to wait more than 15-30 min. max for a call back. The support line is open for at least 12 hours a day! And when it comes to IMachining in stainless steel, I can blow away the competition, and my tools last 2-3 times longer!!! I hate to tell too many people about SolidCam as I don’t want to lose my edge that I have on the competition!! Good Stuff! Can’t imagine what they will do with it next as any more improvements are a treat! I now want a new machine to hook this tiger up too!!!

SolidCAM user for about a year and a half. I have no regrets in going with them for our CAM needs. Their technical support is flat out amazing and the software is easy to use. We have seen dramatic gains in tool life and huge reductions in cycle time compared to coding things by hand the hard way. I feel sorry for anyone that uses someone else’s CAM system!

It was super!!!!!

service is great no problems

The software has been relatively easy to learn once I was able to make a serious effort to take time to sit down and work through an entire project and not do it piece meal as I had been attempting. I tried the piece meal approach at first as I am responsible to program and set up 8 CNC machines which leaves little time to sit and spend any length of time flushing out the interface and getting a project done. That didn’t go very well. This led to all sorts of potentially momentum killing interface and software questions which then led to emails, phone calls and eventually gotomeeting events with their support team. Let me say that ALL of my interactions with the SolidCAM staff so far have been VERY satisfying. Not only was the staff able to answer my questions or solve my issues every time I contacted them, they did so with a great attitude and an amazing degree of knowledge regarding their product. All of the support members that I have contacted were either machinists and/or programmers...

Very Grateful to the 5 STAR support staff at SolidCAM. They are all always knowledgible and willing to do what it takes to get me where I need to be. As well as noticing things I could be doing better and answering a question or two I might have. You guys rock!! Thanks

I have been using Solidworks since the beginning and have worked with a lot of software tech support and SolidCam by far has the best tech support I have ever worked with. Thank you for all you do.

VERY GOOD CUSTOMER SUPPORT

Simple problem required a simple solution. Which was provided fast and efficiently.

I used Surfcam for about 6 six years and then switched to Solidcam. Programming with Solidcam is a lot easier and faster than using Surfcam.

This was another very timely response with the requested post change. We tested it and it was done correctly.