SolidCAM Customer Ratings

We went from SolidCam 2010 to 2016. I had to call a few times needing help finding and changing certain settings . Great support. I needed to leave a message one time and got the call back in a short amount of time. Thanks.

Paul with the support team not only knows the ins and outs of solidcam, but is always willing to go above and beyond for the customer!

We have been using SolidCAM for more than twelve years because the capabilities and support are outstanding. We have some very complex parts (mostly 5 axis) and there is always a straightforward way to generate tools paths quickly that produce excellent tolerances and finishes. The support team is always available and they really know SolidCAM and machining in general — they are a tremendous resource for us. BTW: Our favorite modules are 2/3D iMachining and HSS. Keep up the good work — thanks

Great support from Jestin!

I always am happy with the help i get with the guys there kevin rankl today went above the call to anwser everything i needed him too like always. thanks guys

Very responsive and helpful… Always great service.. Thank you SolidCAM team!! It is very much appreciated..

Received Edu Donation of SolidCam a year ago. Did not go to install it until this year and installed on a classroom machine with intention of installing it on 7 other machine. License said it was activated already after 1 install and contacted support to find out the license was a network server license. Since we do not have servers here asked for single users licenses and was told donated software only came in network license. Could not install on lab machine as lab machines are wiped every so often and that would wipe the license server as well if I did that. Had to get a server stood up to administer licenses to 8 machines. Support gave me a link to request a new activation key since the old one was installed once already and that machine was probably wiped at some point. Got the new license and applied it to the new server. Now client can see and be activated.

Excellent sales, service and technical support, I wouldnt choose any other !

Everything is going well.

The whole team is always very helpful. Some are more knowledgeable than others, however, they are very quick to get someone who can help if they don’t know the answer.

Everyone has been very helpfull. Any time I call I always get a knowledgable tech to talk to

I changed my spindle speed (max increase) and had a conflict with machine definition. Justin helped me do a quick .vmid edit and I was back in business. I forget where all the controls are and it’s great to be able to have a quick GoToMeeting with support to get back on track.

I have not had formal SolidCAM training but I have been using it for approximately 7 years now at two different companies. I’m still learning new things all the time. I probably have some bad habits but I have been able to design many manufacturing processes and create many programs that easily exceeded expectations and has led to our company buying many more machines and continue to build our product line.

I am really happy with the software, and the customer service of their employees. Eric Middleby has always been incredibly helpful with solidworks and solidcam questions.

Eric was extremely helpful with my issue. Not only did he give me a solution to the issue, he gave me hints and other ways to either avoid the problem or correct it. I have always had nothing but positive results when working with any of the people at SolidCAM. That includes post-processor issues and certainly programming issues!

Came in one morning after a computer update to find SolidCAM was not opening like it should in SolidWorks. Thinking i was going to have to uninstall/reinstall SolidWorks and SolidCAM and of course having no time to do so i called SolidCAM support first and after a Couple minuets in a GOTO Meeting tech support (Paul Johnson) had me up and running. Fast, and free fix! my favorite.

Solidcam does have a steep learning curve, but everyone at Solidcam have been stellar at providing support to get through the questions. It is a night and day difference between Solidcam and Hsm just on the support side. One thing that i hated about HSM is that every time i called in with a question to the reseller, they made you feel like a moron. I have never once felt that way with Solidcam. The guys are great and have always persisted on figuring out issues with programming.

I started 3 years ago into CNC machining with SolidCam, and had a 2 day onsite training with Mark P. within those 2 days I was running programs on a machine, big thanks to Mark and SolidCAM. They’re customer service is amazing, and the software is incredibly easy to learn and understand especially if you follow SolidCam University . Greg has been super helpful with our post-processor for Mill/Lathe. Any time I have an issue, I can pickup the phone and talk to a customer service rep within minutes, and they’ve solved my problems every time. I really like the capability of them login into my computer and show me how it’s done. I would recommend SolidCAM to anyone doing serious machining.

The iMachining from SolidCAM is very powerful. The control over the feed rates and spindle speed is excellent. It works great in hard metals and exotics. However, it may require a few trials in the metal find your maximum cutting angle. Once this is dialed in, you can really increase your performance, and cut exceptionally well where most CAM Systems will fail. It works also very well in conditions that terrible. The rest of the machining options you have is like most CAM software’s. Relatively easy to control and modify selected geometry and not having to create excessive false geometry. The tabbing feature could defiantly be improved. this is the weakest part of the CAM software. It does have a tabbing option, but this is mainly for use in wood. If this was better incorporated into this software, it would be one the most powerful CAM software’s out there.

Every Time I have a problem the Technical group answers in a timely fashion.

Software works great. It was easy to transition with the provided videos and included training. The customer service is hands down the best. Whenever I get stuck, a quick email or phone call and a SolidCAM rep gets me back on track in no time. That holds a lot of weight when you are one man shop, with one machine and one computer.

Jestin is always a great help, i am very new to this world and call quite often, doesn’t matter who picks up the phone, all of the techs are always willing to help out.

Great Team! Great Support! Great people!