SolidCAM Customer Ratings

Very informative, problem was solved in a few short minutes, will definitely use again in the future.

Steve and Kevin have both been a great help in helping our shop with upgrading to 5 axis machining. I can’t imagine going into this without the help of SolidCAM and their support staff. Everything since day one has been awesome with SolidCAM. Thanks everyone, looking forward to a long and productive future!

Kevin just got me set back up after an Inventor upgrade. Set me up with a bunch of tutorials. I have warm fuzzy feelings!!! EXCELLENT customer care. THANKS for everything!!

Support is excellent as always. Fast response and knowledgeable staff.

Software support has been top-notch, easily as good as I receive from CATI (SolidWorks). Whenever I call, I have found the application engineers have always been friendly and helpful. Moreover, I am impressed with the level of knowledge that the support line people possess; They seem eager to share their knowledge to help me solve programming and machining problems. In fact, I chose SC because when meeting many of the same people at IMTS, it was clear that this was their company ethos and that they were willing to help a beginner like me.

After ‘hacking’ around for a while, I decided to make the call to customer support. Within a few minutes Jestin solved my problem. As always… great customer support. Thanks!

Technical support is superb! As a new CNC operator I could not be more pleased with the support network offered by Solidcam. Very patient and extremely knowledgeable. Thank you!

Quick Response! Awesome Technical Support! Thanks Kevin! Please send Solidcam drill/decimal chart… My shop looks like an Autodesk user with their drill chart.

its been very enjoyable and fun learning how to program with solidcam.

SolidCam has been by far one the easiest to learn and powerful cam software I have used. Not to mention there support team and online resources is great!

I have been very happy with SolidCAM. With the exception of the hold/wait music. I get it. Darren, you are clearly a good musician, but seriously play some new songs.

Excellent software! Excellent support. Mark Pimentel was extremely helpful and has a very positive attitude. Couldn’t ask for better support.

Being a student run club trying to support several race car teams, we have some very unique challenges. We suffer from very high turnover and most members have little to no experience when they first join. Furthermore we tend to work on components with challenging geometries and in a wide variety of materials. Through all of this iMachining has proven to be an amazing tool. It’s allowing members with only a few hours of training to produce good parts the first time. We have been truly impressed by the flexibility of the software and the technical support we have received over the years.

My experience was very good. I had a user request we upgrade and we bumped the EXE and then the license to 2017 and I’ll do the new EXE soon. The instructions were clear and simple, as was the actual process. I did have to ask if the license upgrade could be done while users were logged in (or after hours). That was not clear in the original instructions (http://sentinel.solidcam.com/doc/software_license_update_server.html) Note: I do not recall getting an email letting me know the 2017 was ready and that I should pursue it. Instead I kind of stumbled upon it, when I asked about upgrading to 2016.

I had a two hour training session with Mark Pimentel dealing with Solidcam related programming issues. Mark listened to the questions I had; repeated those questions to me for clarity; answered each question thoroughly both verbally and through examples; and went back over those questions at the conclusion of our session to ensure that I was satisfied with my understanding of the concepts.

We were having some problems with the post on our Haas VF6/40TR so we called in for some pointers trying to figure it out and the solidcam support team were more than awesome to work with!. Come to find out, for some reason a few of the G and M codes between the post and machine were wrong , also one axis was rotating backwards. As soon as I called in Zac worked his tail off to get us up and running ! He looked through the post, found the problems, and just got it done , He also did most of this in a GoToMeeting so we had a better understanding of the software and helped us through some questions about programming .I cant say enough good things about this company/ there programming/ and there support staff.

Whenever a question arises, no matter how small or large, the SOLIDCAM support team is always there to help in the blink of an eye. Their combined knowledge, expertise, and kindness are truly appreciated and have made our lives much easier!

Support is excellent, only frustrations are with some software limitations. The team has been working hard to address these issues and help come up with solutions and work-arounds to keep us going.

It’s always informative. The guys are very polite and I’m very grateful for they’re help. Life saver.

Kevin from the support team was great to deal with and provided a lot of good tips for me moving forward. Great experience!

Great support